As you have probably noticed by now, the new CFD Customer Portal is much different than the old support web site!  We believe it is much improved and will be a much better resource for you!

We also have a new login system, and while it is much easier than the old system, it is quite a bit different and may lead to some confusion on your first login attempt.

The old system had two levels of login, one to get into the support site, and a second to get into the community forums.  Those were two separate systems and therefore had two separate usernames and passwords.  Now we just have one single system and therefore only one username / password combination is requried!

Here is the best way for you to proceed.

If you never had an account on the old system then you should go straight to the "Register" link and proceed through the registration system.

If you had a login account to the support web site but DID NOT have a login account for the community forums then you should go straight to the "Register" link and proceed through the registration system. It is recommended that you DO NOT use your email address as your username (as it will be available for all to see!) 

If you had a login account to the support web site AND you had a login account for the community forums then you should attempt to login with the same username and password that you used for the old community forum boards. 

If you get an error message stating that your account has not been validated then you should send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it stating that you need your account validated and you should include your username, company name, and customer ID number (COIN).

If you get an error message that you used an incorrect username or password then you can choose the "Lost Password?" link and enter your username and email address. If a match is found then you will be emailed a new password.  Note your account may still need validation. 

Of course if you have any problems whatsoever with the login process do not hesitate to contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . 

Note that all registrations must be verified by a moderator to ensure that you are a valid customer under a valid support contract.  This may take up to one working day to accomplish.  Please be patient as we are faced with many requests as people are switching to the new system.