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ESI Group CFD Support

ImageWe have an excellent customer support group with staff spread around the globe. Please do not hesitate to call upon us if you have any questions about the use of your software or modeling applications.

All of our support requests are logged in a support tracking system to ensure that the issue is traced to completion and escalated as necessary to ensure the highest level of support.

Starting a ticket is as easy as sending an email to:

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The customer support group will be immediately notified and will start working your issue as soon as possible.

Please note that the size limit for email attachments is 10MB. To transfer larger files please use the ESI CFD FTP site (ftp.esi-cfd.com).

To speak to a customer support representative, please call one of the telephone numbers listed below.

USA – Huntsville+1 (256) 713-4750
USA – San Jose+1 (408) 824-1212
USA – Detroit+1 (248) 381-8040
United Kingdom+44 (0) 1543 397 900
France+33 (0)1 41 73 59 42
Germany+49 201 125 072 14
Italy+39 05163335577
Israel+972 77 500 5864
India – Pune+91 20 26898-172/173/175/229
India – Bangalore+91 80 4017 4709
China+86 (10) 65544907/8/9/10
Japan+81 045 682 7070
+81 03 6381 8496
Korea+82 02 3660 4500/4516
+82 31 737 2987
Australia+61 2 8571 0800

Need to join us on a GoToMeeting session?

If one of the support engineers has asked you to join a GoToMeeting session you will usually get an email invite with a link to the meeting. Alternatively, if you have the Meeting ID and password, you can join the meeting by going to www.joingotomeeting.com and entering the required information.

If you have a general consulting type question, consider asking it on the Community Forums boards where many other users discuss general topics of modeling and software usage.  The members of the forum are quite helpful and have experience in a wide range of modeling and simulation tasks.  

Posting questions and answers on the Community Forums boards makes this valuable exchange available for all of us!

Keep in mind that the forums should only be used for consulting types of questions (e.g., How can I do this?, Have you ever done this?, Does anybody have an example of that?, etc.). While the customer support staff monitors the boards, they are not obligated to answer any questions posed on the boards. For bug reports and formal change requests, always use the customer support email address.

 

 

 
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